Our conferences are getting even more professional expertise in Andrew McMillan, who has been confirmed to appear at Your Future in Europe on 5 February 2015.
Andrew’s career began as a management trainee with the John Lewis Partnership at Brent Cross. He quickly moved up through the management ranks and led a number of selling teams in different branches, before moving to Head Office to take charge of the department stores' customer-centric Intelligence Team.
Andrew McMillan spent 28 years with John Lewis Department Stores, the last eight as Head of Customer Service and Experience across the department store division. That culture is something that has now become synonymous with the John Lewis brand and during Andrew's tenure John Lewis won awards for their customer service from Which?, Verdict and Retail Week. John Lewis is now frequently cited in the media as a leading customer-oriented organisation with many others adopted a similar customer service strategy.
We’re very excited to have Andrew discuss Business within Europe and how this compares to the UK. Book your tickets now for Your Future in Europe!